Refund and Return Policy for PIPECOIN

Effective Date: March 10, 2025

Thank you for shopping with PIPECOIN. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a refund and return policy that ensures a smooth process for returns or exchanges. Please read the policy below carefully.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • Returns must be requested within 30 days of receiving the product.
  • You must provide proof of purchase (receipt or order number) to process your return.

Please note that certain items may not be eligible for return, including but not limited to:

  • Customized or personalized items.
  • Items purchased on sale or clearance.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at info@pipecoin.xyz or call our customer support team at 956-334-4720 with your order number and reason for the return.

  2. Return Instructions: Our team will provide you with return instructions and, if applicable, a return shipping label.

  3. Ship the Product: Carefully pack the product back in its original packaging, along with any accessories or documentation that came with it.

  4. Return the Item: Ship the product to the address provided by our customer service team:

    PIPECOIN
    1511 Jerome Avenue,
    Blackey, Kentucky, 41804
    United States

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, a refund will be processed to your original payment method within 5-7 business days.

Please note the following:

  • If the item is returned due to a defect or error on our part, you will receive a full refund, including shipping costs.
  • If the item is returned for any other reason (e.g., change of mind), the cost of return shipping will be deducted from your refund.
  • Refunds will only be issued for the price of the product. Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same procedure as for a return. You can either request an exchange or place a new order for the desired item. We will assist you with the exchange process as quickly as possible.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will provide you with a return shipping label and either issue a refund or send a replacement, depending on your preference.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable software or digital products
  • Opened or used products that are no longer in resaleable condition (e.g., shoes that have been worn or damaged)

7. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please don’t hesitate to reach out to us:

Our customer service team is here to help you and ensure that your experience with PIPECOIN is a positive one.

Thank you for shopping with PIPECOIN!